Privacy Policy

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Nest Home Care Privacy Policy

Effective Date: May 31, 2025

Nest Home Care ("Nest", "we", "us", "our") is dedicated to safeguarding the privacy, confidentiality, and security of personal and health information of our clients, prospective clients, and website visitors. This policy explains how we collect, use, disclose, and protect your information in compliance with the BC Freedom of Information and Protection of Privacy Act (FIPPA), Personal Information Protection Act (PIPA), and, where applicable, Ontario’s Personal Health Information Protection Act (PHIPA).

1. Accountability

Nest Home Care is accountable for all personal and health information in our custody, including information provided to third parties for administrative, operational, or care purposes.

nesthomecare.ca@gmail.com

778.901.5350

2. Collection of Personal and Health Information

We collect only the information necessary to provide home and community care services, fulfill legal and contractual obligations, and improve our service and website.

Types of information we may collect:

• Contact: Name, address, telephone number, email

• Health: Birth date, gender, Personal Health Number, medical history, diagnoses, care/treatment records, emergency contacts, and care preferences

• Technical: When you visit our website, information such as your IP address, browser type, pages accessed, and cookies is collected.

• Application or inquiry details (for job applicants, contractors, or general inquiries)

3. Consent

We rely on express or implied consent to collect, use, and disclose personal and health information. By seeking, accepting, or continuing care with Nest, or by using our website, you consent to the collection, use, and sharing of your information as described, subject to any applicable legal exceptions.

You may withdraw consent at any time, subject to legal or regulatory limitations, by contacting our Privacy Officer.

4. Use of Information

Information is used to:

• Deliver requested home care, health, and support services

• Assess service eligibility and develop care plans

• Communicate with you, your caregivers, or legal representatives

• Bill for services and meet regulatory requirements

• Respond to inquiries and analyze website activity for improvements
  
  

Your information will not be used for purposes not identified at the time of collection except with your further consent or as required by law.

5. Disclosure of Information

We may share your information under certain circumstances, including:

• With your consent, within your “circle of care” (authorized family, caregivers, healthcare providers, insurers)

• With partner agencies, contractors, or service providers, all bound by confidentiality obligations

• As required or permitted by law, including emergencies, abuse reporting, or regulatory investigations

• Cross-jurisdictional transfers (e.g., to/from Ontario) will comply with both FIPPA (BC) and, where applicable, PHIPA (Ontario), ensuring data is handled by both statutes

• We never sell or rent your personal or health information.

6. Safeguarding Information

Nest Home Care maintains appropriate administrative, technical, and physical safeguards:

• Secure physical and electronic records

• Limited access to staff and contractors on a need-to-know basis

• Strong passwords, encryption, and locked storage

• Staff and contractors receive privacy training and are required to adhere to this policy.

7. Access and Correction

Under FIPPA (BC), PIPA (BC), and PHIPA (Ontario), you have the right to request access to, or correction of, your personal or health information in our care. Requests can be made in writing to our Privacy Officer and will be responded to within the time limits of applicable legislation.

8. Retention and Disposal

We retain information only as long as necessary for the purposes for which it was collected, for legal/regulatory compliance, or as required for business continuity. Secure destruction processes are used for the disposal of paper and electronic records.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to analyze site usage, improve security, and enhance your experience. You may control cookies via your browser settings.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verifiable parental or guardian consent.

11. External Links

Our website may link to external sites. Nest Home Care is not responsible for the privacy practices or content of third-party websites.

12. Breach Notification

Should a data breach occur posing a real risk of significant harm, we will notify affected individuals and applicable regulatory bodies as required by law.

13. Changes to This Policy

We may update this Privacy Policy to comply with legislative changes or to address operational needs. The date of the latest revision will always be posted at the top.

14. Complaints or Questions

Questions, concerns, or complaints about our privacy practices can be directed to our Privacy Officer (see Section 1). If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia or, when relevant, the Ontario Information and Privacy Commissioner.

Careers
Are you interested in joining our team as a caregiver?  Apply Now!
Once submitted, our team will look over your information and reach out to you about the next steps if your qualifications align with our requirements.

FAQs

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